mpo4d Terms & Conditions

In these Terms & Conditions, the following terms carry the meanings assigned to them below. These definitions apply equally in the singular and plural and regardless of grammatical form.

By accessing the Platform, registering an Account, making a deposit, placing a bet, or claiming a bonus, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety, together with the Privacy Policy and the Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

If you do not agree with any part of these Terms, you must immediately cease use of the Platform and, if applicable, request closure of your Account by contacting our support team.

To open and maintain an Account on the Platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuous basis thereafter:

• You must be a natural person (not a corporation, trust, or other legal entity).
• You must be at least 21 years of age. mpo4d does not permit accounts for individuals under 21 under any circumstances.
• You must have full legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.
• You must not be listed on any government-issued exclusion register or self-exclusion list relevant to online gaming.
• You must not be an employee, contractor, director, officer, or immediate family member of an employee of mpo4d or any of its affiliated game providers.
• You must not open an Account on behalf of any third party.

Each Member is permitted to hold exactly one Account on the Platform. The registration of multiple accounts by the same individual — whether using different names, email addresses, or payment methods — constitutes a material breach of these Terms and will result in the immediate suspension of all associated accounts and the forfeiture of any balances or bonus funds held within them.

During registration, you agree to provide accurate, complete, and current information, including but not limited to your full legal name, date of birth, residential address in Indonesia, a valid email address, and a mobile phone number. You agree to update this information promptly if it changes.

You are solely responsible for maintaining the confidentiality of your Account password. You must not share your login credentials with any other person. mpo4d will treat any activity conducted through your Account as having been authorised by you. If you believe your Account has been accessed without your authorisation, you must notify our support team immediately via live chat at support@mpo4d.bio.

mpo4d reserves the right to decline any registration application at its sole discretion, without being required to provide a reason.

mpo4d operates a mandatory KYC process for the purposes of age verification, identity confirmation, and fraud prevention. KYC verification is required before your first withdrawal and may be requested again at any subsequent point at the Platform's discretion.

You may be required to submit one or more of the following documents:

• A valid government-issued photo identity document (Indonesian National ID card / KTP, passport, or driver's licence).
• Proof of residential address dated within the last three months (utility bill, bank statement, or official correspondence).
• Proof of ownership of the payment method used to deposit (bank account statement, e-wallet screenshot, or similar).
• A selfie photograph holding your identity document, if requested by our compliance team.

Documents must be legible, unedited, and submitted in JPEG, PNG, or PDF format. mpo4d processes KYC submissions within 1–3 business days. Withdrawals are held pending successful KYC completion. Failure to provide requested documents within 14 calendar days of the request may result in Account suspension.

All deposits on the Platform are processed in Indonesian Rupiah (IDR). mpo4d does not accept deposits in foreign currencies. Supported deposit channels currently include: BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, BSI (Bank Syariah Indonesia), OVO, DANA, GoPay, ShopeePay, and LinkAja. Available channels are subject to change without prior notice.

The minimum deposit amount is Rp 10.000. There is no maximum deposit ceiling under standard account conditions; however, mpo4d reserves the right to apply deposit limits to individual accounts where fraud, money laundering risk, or responsible gaming concerns arise.

• Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• Deposits are credited to your Balance once confirmed by the relevant payment provider. Bank transfers are typically confirmed within 5 minutes; e-wallet transactions are usually instant.
• mpo4d does not charge deposit fees. Your bank or e-wallet provider may apply their own transaction charges, for which mpo4d accepts no responsibility.
• Deposited funds may not be reversed once a wager has been placed against them.

Withdrawals are processed exclusively to payment accounts registered in the Member's own name. Withdrawals to third-party accounts are not permitted under any circumstances. The minimum withdrawal amount is Rp 50.000.

mpo4d targets a withdrawal processing time of under 15 minutes for standard verified accounts. Processing times may be longer during periods of high volume, during Indonesian public holidays, or where additional compliance review is required. mpo4d does not guarantee any specific processing time and is not liable for delays caused by banking or e-wallet provider systems.

Withdrawals are subject to the following conditions:

• KYC verification must be completed before any withdrawal is processed.
• The withdrawal destination must match the payment method used for the most recent deposit, where operationally feasible.
• Active Bonus Funds that have not completed their Wagering Requirement will be forfeited upon withdrawal request unless otherwise specified in the applicable promotion terms.
• mpo4d reserves the right to conduct additional security checks on any withdrawal request prior to processing, which may extend processing time.
• mpo4d does not charge withdrawal fees under standard conditions. Fees imposed by receiving banks or e-wallets are outside mpo4d's control.

mpo4d offers a range of promotional bonuses including, but not limited to, welcome deposit bonuses, reload bonuses, cashback offers, free spins, and seasonal promotions tied to events such as Idul Fitri, Ramadhan, and Indonesian Independence Day. All bonuses are governed by these general Terms and by the specific terms attached to each individual offer, which take precedence in the event of conflict.

General conditions applicable to all bonuses:

• Bonuses are available to eligible Members only. mpo4d determines eligibility at its sole discretion.
• Each bonus may be claimed once per Member, per household, per IP address, and per device unless explicitly stated otherwise in the offer terms.
• Bonus Funds must satisfy the specified Wagering Requirement before they may be withdrawn. Wagering Requirements are typically expressed as a multiplier (e.g., 30x the bonus amount). The applicable multiplier, eligible games, and time limit are stated in the individual promotion.
• Not all games contribute equally to Wagering Requirement completion. Live casino games, slots, sports betting, and arcade games may carry different contribution percentages. Contribution rates are specified per promotion.
• mpo4d reserves the right to void Bonus Funds and any winnings derived from them if evidence of bonus abuse, collusion, exploitation of software errors, or artificial play patterns is detected.
• Bonuses cannot be transferred between accounts or combined with other promotions unless explicitly permitted.
• mpo4d reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice.

All games available on the mpo4d Platform are supplied by third-party certified game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, PG Soft, Spribe, Pocket Games Soft, and Habanero. Each game is governed by the rules published within the game interface, which you agree to review before play.

For sportsbook wagers, the following general conditions apply:

• Bets are accepted at the odds displayed at the time of placement. Odds fluctuate and are not guaranteed until the bet is confirmed and a bet reference number is issued.
• Mix parlay (multi-leg accumulator) bets require all selections to win for a payout to be made. A void selection reduces the accumulator by that leg.
• In-play (live) betting is subject to additional latency and minimum acceptance times. mpo4d reserves the right to void bets placed after an event outcome has been determined, where a data feed delay contributed to the placement.
• Maximum payout limits per bet and per event apply and are displayed in the sportsbook interface. mpo4d is not obliged to pay amounts exceeding these limits.
• Bets placed on events subsequently cancelled, postponed, or abandoned are governed by the rules specific to each sport as published on the sportsbook.

For casino and slot games, all outcomes are governed by certified Random Number Generator (RNG) systems that have been independently audited for fairness. mpo4d does not manipulate game outcomes and has no ability to do so on third-party provider games.

The following activities are strictly prohibited on the Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and will result in immediate Account suspension and forfeiture of any Balance and Bonus Funds:

• Registering more than one Account, or registering an Account on behalf of a third party.
• Providing false, misleading, or incomplete information during registration or KYC.
• Using the Platform while under the age of 21.
• Using automated scripts, bots, artificial intelligence tools, or other software to gain an unfair advantage over the house or other players.
• Colluding with other Members in card games, poker, or any other game format where collusion affects outcomes.
• Exploiting bugs, errors, or glitches in the Platform software. Any winnings resulting from a technical error are void and will be reversed.
• Engaging in any form of bonus abuse, including but not limited to: registering multiple accounts to claim bonuses multiple times, placing offsetting bets to meet wagering requirements without genuine play risk, or using VPNs or proxy services to circumvent geographic or account restrictions.
• Using the Platform for money laundering, fraud, or any other illegal financial activity.
• Attempting to reverse-engineer, copy, distribute, or modify any part of the Platform software or content.

mpo4d reserves the right to suspend, restrict, or permanently terminate any Account at its sole discretion, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraudulent, abusive, or unlawful activity.
• Failure to complete KYC verification within the required timeframe.
• Receipt of a chargeback or payment dispute from a Member's bank or e-wallet provider.
• A regulatory or law enforcement requirement to do so.
• The Member's own request for self-exclusion under the Responsible Gaming Policy.

Upon Account termination for a breach of these Terms, mpo4d reserves the right to withhold and forfeit any Balance and Bonus Funds. Where termination is not due to a breach — for example, upon a Member's voluntary closure request — the remaining verified real-money Balance will be returned to the Member via their registered payment method within 10 business days, subject to completion of any outstanding KYC requirements.

To the maximum extent permitted by applicable law, mpo4d's total aggregate liability to you for any claim arising out of or related to your use of the Platform — whether in contract, tort (including negligence), or otherwise — shall not exceed the total net deposits made by you to the Platform in the 30 calendar days immediately preceding the event giving rise to the claim.

mpo4d shall not be liable for:

• Loss of profits, loss of data, loss of goodwill, or any indirect, incidental, special, consequential, or punitive damages, even if mpo4d has been advised of the possibility of such damages.
• Platform unavailability, interruption, or errors caused by factors outside mpo4d's reasonable control, including but not limited to internet service provider failures, power outages, natural disasters, or government-ordered shutdowns.
• Losses arising from your failure to secure your Account credentials.
• Losses resulting from your reliance on information displayed on the Platform, including odds, game statistics, or promotional terms, that contained a manifest error.
• Actions or omissions of third-party game providers, payment processors, or banking institutions.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by mpo4d's gross negligence, or for fraud or fraudulent misrepresentation, to the extent that such exclusion is prohibited by applicable law.

All content on the Platform — including but not limited to the mpo4d brand name and logo, website design, graphics, text, software, game interfaces licensed from third-party providers, and structural layout — is the intellectual property of mpo4d or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without mpo4d's prior written consent.

The collection, storage, and use of personal data provided by Members during registration, KYC, and the course of Platform use is governed by mpo4d's Privacy Policy, which is incorporated into these Terms by reference. By accepting these Terms, you also accept the Privacy Policy in full.

mpo4d collects personal data for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and service improvement. Data is not sold to third parties. Where data is shared with third-party service providers (payment processors, game providers, KYC verification services), it is shared only to the extent necessary for the delivery of services and under appropriate data protection agreements.

mpo4d is committed to providing a safe and sustainable entertainment environment. The Platform offers a suite of responsible gaming tools accessible directly from the Member's account dashboard, including deposit limits, session time reminders, loss limits, cool-off periods, and permanent self-exclusion. Full details are set out in the Responsible Gaming Policy.

If at any time you feel that your gambling is no longer a form of entertainment and is negatively affecting your financial position, relationships, or wellbeing, we strongly encourage you to make use of these tools or to contact our 24/7 Indonesian-speaking support team via live chat. All such conversations are treated with complete confidentiality.

mpo4d reserves the right to amend, update, or replace these Terms at any time. Where a change materially affects your rights or obligations, we will notify registered Members via the email address on file or via a Platform notification at least 7 calendar days before the change takes effect.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to amended Terms, you must cease using the Platform and may request Account closure. The date of the most recent revision is displayed at the top of this page.

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with the laws of the jurisdiction in which mpo4d holds its operating licence. mpo4d operates as a licensed and regulated platform under applicable international gaming regulations.

For Indonesian-resident Members, nothing in this clause is intended to remove or limit any statutory rights you may have under Indonesian consumer protection legislation that cannot be waived by contract. Where any provision of these Terms conflicts with mandatory Indonesian law applicable to consumer contracts, the mandatory legal provision shall prevail to the extent of the conflict only; all other provisions shall remain in full force and effect.

Any dispute that cannot be resolved through mpo4d's internal complaints process should be directed in the first instance to our support team at support@mpo4d.bio. mpo4d will endeavour to respond to all formal complaints within 5 business days.

If you have questions about these Terms & Conditions, wish to make a formal complaint, or need assistance with your Account, you may reach the mpo4d support team through the following channel:

Email: support@mpo4d.bio (plain text — not a clickable link)
Live Chat: Available 24/7 via the Platform — Indonesian-speaking agents available at all times.
Response Time: Live chat responses are typically immediate. Email queries are answered within 24 hours (WIB, Western Indonesia Time, UTC+7).